Player Issues

Almost every player problem is the same one: the browser refused to start the audio. This page is mostly about that, because it is the one failure the site cannot fix for you.

Why it happens

In a live session the host presses play and everybody else's player follows. So your browser is asked to start audio that you never clicked for, and browsers block that by default — it is the same thing that stops ads playing at you.

You will usually see a message on the player when it happens, with the steps for your browser. They are the same ones below.

The quick fixes, in order

1. Click something on the page. Usually just clicking the OK button on the message will make audio playback work. If it doesn't, turning sync off and on again is usually enough — it gives the browser the interaction it was waiting for.
2. Refresh the page, then open the player again.
3. Turn sync off and press play yourself. You lose being in step with the room, but you hear the music. Turn sync back on to rejoin.

Allowing this site to play sound

Browsers keep track of sites you visited and played media on and will usually learn you're ok with this site starting music for you. If you keep having issues you can update the browser's trusted list yourself and allow it once and for good.

Chrome — open chrome://settings/content/sound in a new tab (paste it; a link to it won't work). Make sure "Sites can play sound" is on, and add this site to the allowed list.

Edge — open edge://settings/content/mediaAutoplay, or Settings → Cookies and site permissions → Media autoplay. Add this site to the allow list.

Firefox — open about:preferences#privacy and find the Autoplay settings. Allow audio for this site, or change the default for all sites. Mozilla's own instructions go into more detail.

Safari — Safari → Settings → Websites → Auto-Play, and set this site to "Allow All Auto-Play".

Other things worth checking

• A stable connection matters more than a fast one. The player is keeping time with a session, so a connection that drops for a few seconds is more disruptive than a slow one.
• Turn playback quality down if the audio keeps stopping to buffer.
• Phones and tablets are stricter about autoplay than desktop browsers, and give you less control over it. If a session matters, a laptop is the safer choice.
• Cookies and site data need to be allowed for this site — a browser that blocks them can't keep you signed in to the session.

If none of that works

Tell your organizer, and say which browser and device you were on. Turning sync off and playing manually will get you through the session in the meantime.